1. Introduction
Welcome to WellStead Cleaning (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://wellsteadcleaning.com, book services, make payments, or interact with us.
2. Information We Collect
a. Personal Information
We may collect the following information when you use our services:
- Full name
- Email address
- Phone number
- Service address
- Billing address
- Any details you provide through contact or booking forms
b. Payment Information
When you make a payment, your payment details (such as card information) are processed securely through third-party payment providers.
We do not store your full payment card details on our servers.
c. Automatically Collected Information
We may collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use your information to:
- Process bookings and provide cleaning services
- Schedule, confirm, and manage appointments
- Process payments and send invoices/receipts
- Respond to inquiries and customer support requests
- Improve website performance and user experience
- Send service updates, reminders, and promotional messages (if opted-in)
- Prevent fraud and ensure security
4. Online Payments
All online payments are processed through secure third-party payment gateways. These providers comply with industry security standards (such as PCI-DSS).
We are not responsible for how these third-party providers handle your payment information. Please review their privacy policies if needed.
5. Sharing of Information
We do not sell or rent your personal data. We may share information with:
- Payment processors (to complete transactions)
- Scheduling/booking software providers
- IT and website service providers
- Legal authorities when required by law
All partners are required to keep your information secure and confidential.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and usage patterns
You can control or disable cookies through your browser settings.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Data Security
We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent for marketing
To make a request, contact us at hello@wellsteadcleaning.com.
10. Third-Party Services
Our website may use third-party tools (such as booking systems, analytics, or payment gateways). These services operate independently and have their own privacy policies.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
13. Contact Information
WellStead Cleaning
Website: https://wellsteadcleaning.com
Email: hello@wellsteadcleaning.com
Phone: +1 (405) 697-8301
If you have any questions or concerns about this Privacy Policy, please contact us.